Have you got any doubts?
Here you can find answers to the most frequently asked questions of our guests.

At what time are there check-in and check-out?


Our rooms are available from 2 p.m. on the day of your arrival and must be vacated by 11:00 a.m. on the day of your departure.


If you arrive early and your room is not available yet, we will offer you the use of our luggage storage.


What is the schedule of the Reception?


The Reception is open 24 hours a day in order to provide you information, to book for you museums, restaurants, taxis, and rent cars, motorcycles and bicycles.

Our Staff speaks fluently English and Spanish.


Are prices intended per room or per person?


Our prices are intended per room.


Is breakfast included in price and what type of breakfast is served?


Our breakfast is an international buffet and is included in price.
It is served from 07:30 a.m. to 10:30 a.m. on weekdays and until 11:00 on public holidays.


Is there a parking available?
Yes, a few meters from the Bio Hotel Palermo is available a garage open 24 hours a day with valet service directly to the hotel.

The daily rate is about € 18,00 per night.
Where is the hotel?
The Bio Hotel Palermo is located in Via Mariano Stabile 136-7 at the top floor of a building with an elevator.
Are the rooms equipped with television and are there international channels (satellite TV)?
All our rooms are equipped with TV and with international channels.

Is there a direct telephone line in the rooms?
Yes, all our rooms at the Bio Hotel Palermo are equipped with direct dial telephone enabled for outside calls.
Is it possible to log on the Internet from the room?
The Bio Hotel Palermo is entirely covered by a wireless line. In all our rooms there is also an Internet plug LAN from which you can log on.

Is there any air conditioning in the rooms?
All the rooms at the Bio Hotel Palermo are equipped with individually controlled air conditioning.
Are there any smoking rooms?
No, there are not, but most of the rooms have private terraces where smoking is allowed.
Where and how far is the Bio Hotel Palermo from the main railway station?
At about 2 km from the Bio Hotel Palermo there is Palermo central train station.
What and how far is the closest airport?
The “Falcone – Borsellino” airport of Punta Raisi is about 30 km from the Bio Hotel Palermo.
Have you got a shuttle service to and from the airport?
Yes, on request and with fee we provide transfers from and to the airport.
What is the nearest bus stop?
The closest bus stop is ROMA – STABILE, only 150 mt from the Bio Hotel Palermo.
Are pets allowed?
Yes, small size pets are allowed.
Does the Bio Hotel Palermo accept credit cards?
Yes, the Bio Hotel Palermo accepts all the major credit cards.
What is your cancellation policy?
Cancellations or changes must be notified, by e-mail or fax, within 2 days from your arrival date. For cancellations or changes notified after this deadline you will be charged the first night. For no-showing of the client, you will be charged the total amount. In case of bookings made through direct booking portals or travel agencies, cancellations must be notified directly to these intermediaries.


Is it possible to book tickets for museums and events by the Bio Hotel Palermo?

Yes, our Concierge will be happy to assist you in booking tickets, or to satisfy other demands like that.
Is the laundry facility available?
Yes, within a day’s time, excluding holidays.
Where can we rent a car?
The Bio Hotel Palermo is partner to a local car rental company that offers the valet service at any place you’d like.